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Tenants

How your rent is calculated

Affordable Housing

For Affordable Housing properties, rent is set as a discount of the market rent price – usually at 75% of the price of similar properties in the area. Ideally the rent price is no more than 30 per cent of the gross household income.

In this case, Link Wentworth assesses each applicant’s individual circumstances according to theÌý

Social Housing

Link Wentworth charges social housing rent in accordance with the

For Social Housing properties, eligible tenants can apply for a rent subsidy. A rent subsidy means that you only pay a percentage of your household’s income in rent. The percentage is between 25 and 30% of household income plus 100% of Commonwealth Rent Assistance.Ìý

You need to apply for a rent subsidy. If you are eligible for a rental subsidy, you will pay less than the market rent for your home.

The rent subsidy you will receive is based on:

  • a percentage of household income
  • plus 100% of your maximum entitlement for Commonwealth Rent Assistance (CRA).

This application is called a ‘rent subsidy review’. It is important that you complete it on time, so your rent subsidy is not affected. If you return the forms late, there is a risk that you may be charged the full market rent.

Link Wentworth will conduct rent subsidy reviews every six months. The purpose of the review is to make sure you are paying the correct amount of rent and update any changes to your household income.

If your circumstances change, for example someone moves in or out of your home, you start a new job, or leave your job, you must contact us and return an ‘Application for a Rent Subsidy’ form, along with documentation supporting the changes, so that we can reassess your rent subsidy based on your new household income and you don’t fall behind in rent.

How your water charges are calculated 

As well as rent, you may need to pay Link Wentworth for the water you use.

Properties with separate water meters

If your home has its own water meter, you simply pay for the water you use and are billed for this quarterly.Ìý

Properties with shared water meters

If your home shares a water meter with other properties, your water charge is calculated based on the number of people in your household, or based on a proportion of your income.Ìý

Other things you need to pay

  • Electricity & Gas

You are responsible for the cost of connection and use of electricity and gas. Any faults with wiring/gas pipes or the meter are Link Wentworth’s responsibility.

  • Household contents insurance

You are responsible for insuring your own possessions against fire, theft or other damage.

  • Repairs and Maintenance

You are responsible for the cost of repairing damage around your property that you have caused, or damage that has resulted from not maintaining your property. Click here for more about repairs and maintenance.

If you need help understanding your rent, please see our Fact sheet.

How to pay / managing your payments

At the beginning of your tenancy, Link Wentworth will have given you a tenant reference number. Please quote this number when making any tenancy-related payment

Pay through Centrepay

This free service is the easiest way to pay if you currently receive a Centrelink payment.

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment.

You can start or change a deduction at any time. The quickest way to do it is through your Centrelink account online.

Centrepay takes out your rent or water amount directly from your Centrelink benefits, so you won’t need to make payments manually. Most of Link Wentworth’s tenants use this method.

If you’d like to set up Centrepay, please contact your Tenancy Manager.

Pay with Post-BillPay using your rent card

This free service is the easiest way to pay if you are not using Centrepay.

Using this service, you can pay your rent, water and other tenancy-related charges:

  • in person at any Australia Post branch
  • over the phone on 13 18 16
  • online atÌý

For more information about the Link Wentworth rent card, download theÌýRent Card Fact Sheet.

Affordable Housing payment options

If you are an Affordable Housing tenant, there are two ways in which you can make your payments.

  1. Electronic Funds Transfer (EFT).
  2. Over the counter payment at one of our Chatswood, Penrith or West Ryde offices.

Falling behind or unable to pay your rent?

If you are having difficulty paying your rent and bills, please contact your Tenancy Manager. We will work with you to see if we can find a solution.

Your Tenancy Manager can help you by:

  • discussing your rent account with you
  • setting up a payment plan to pay off your arrears
  • referring you to a financial counselling service.